Gagan@housekeeping

Housekeeping Theory BHCT 108 Unit 1 Daily Routine Management Q1. Elaborate the guest floor etiquettes. Q2. How do you handle rooms with a DND sign? Q3. How will you clean a check out room? Q4. What is the importance of supervision in housekeeping? Q5. What are the different categories of VIP guests. Mention the special amenities kept in their rooms. Differentiate between turndown and second service. Unit 2 Public Area Cleaning Q1. What do you understand by front of the house and back of the house areas? Q2. Differentiate between daily cleaning and special cleaning. Q3. Elaborate the cleaning of: Swimming pool Offices Guest Elevators Facade Cleaning Unit 3 Care and Cleaning of Different Surfaves Q1. Elaborate the protective finishes given on metals. Q2. What do you understand by the term Tarnish. Explain giving proper examples. Q3. Explain the silver cleaning methods. Q4. What are the different alloys of steel and pewter. Mention their cleaning methods. Q5. H...

Q1. Define the following terms: a. Valance b. Tarnish c. Electroplating d. Galvanising e. Horizontal Blinds Answers needs to be mailed at gagan@bcihmct.ac.in. Please adhere to the deadline given. 

1. In a 9 hour shift one hour is always given for break which includes either a lunch or a dinner break and time for tea breaks. 2. Reliever is always calculated according to the days of the week. For every 7 Guest room attendants there is one reliever. 3. Reliever for the supervisors is calculated in the same way. 4. For every 5 room attendants, there is one floor supervisor. 5. Control desk supervisor has to be added separately in the number of supervisors. 6. Duty roster should always show the month for which it is being prepared. 7. The duty roster for room attendants is prepared for a month where as the duty roster for the supervisors and managers is prepared on a weekly basis. 8. The new duty roster should be posted on the notice board at least one week in advance. 9. A duty roster also highlights the leaves, if taken by the employees. 10. A duty roster is always flexible. Any special requests for offs and leaves by room attendants should be made in advance to the manag...

Answer 1.  Difficult vendors are definitely a risk that project managers need to take into consideration and know how to deal with when they arise. Some signs of difficult vendors: Disinterested or unclear communication Inability to give correct estimates of when deliverables will be completed Work isn’t up to the agreed standard Constant need for revisions and returns Missing agreed deadlines with no warning Lack of follow-up support Work on your communication Some vendors may have a bad attitude, others may simply be bad at organizing themselves, whatever the problem is, when managing vendor relationships communication    is always the key.  It’s fine being friendly and sociable when things are going well but when they’re not doing what they’re supposed to. Communication should be done in a respectful and polite manner.  Get everything in writing A sure-fire way to clear up most problems when managing vendor relationships is to get a...

Window Treatments These are used control the degree to which windows performs their various functions. Types of window treatments STIFF Blinds: Made of a series of evenly spaced slats (strips) that can be opened or closed by cords. They allow privacy or let in as much lights as needed but tedious to clean. Horizontal blinds have horizontal slats (windows).  Vertical blinds have vertical slats (patio doors).    Types of blinds Roller blinds-made up of thick fabrics used in conjunction with rollers when drawn up they let plenty of light come in & give complete privacy when unrolled. Roman blinds-these are made of fabric attached to chords are pulled; the blinds rises up in the form of pleats to form a pelmet .they are heavier and warmer than roller blinds. Venetian blinds-originated in china are made of parallel slats of wood metal or plastic fitted horizontally or vertically. Low priced available in different colours. The main disadvantage difficult ...

Q1. Differentiate between second service and turndown service. Q2. What do you understand by DND? Explain in detail the handling of DND rooms. Q3. Differentiate between job description and job specification by giving specific examples. Students are expected to mail the answers at gagan@bcihmct.ac.in. 

MATERIAL PLANNING Key terms  Linen: It is a kind of cloth that is made from a plant called flax. It is used for making clothes and things such as tablecloths and sheets. Muslin: If the fibers are carded, the fabric is rough and dull looking. Cotton fabric made in this manner is called as muslin Percale: If the fibers are combed, the fabric will be much smoother and have greater tensile strength; such fabric is called as percale sheets.  Warp: the thread running lengthwise through the sheet is known as warp. Weft: the tread run crosswise (horizontal) are called as weft Thread count: Thread count/ threads per inch (TPI) are a measure of the coarseness or fineness of fabric. It is measured by counting the number of threads contained in one square inch of fabric or one square centimeter, including both the length (warp) and width (weft) threads. Tensile strength: Tensile strength is the ability of a material to withstand a pulling (tensile) force. It is the ability ...