Revision and Important Questions

Housekeeping Theory
BHCT 108

Unit 1 Daily Routine Management
Q1. Elaborate the guest floor etiquettes.
Q2. How do you handle rooms with a DND sign?
Q3. How will you clean a check out room?
Q4. What is the importance of supervision in housekeeping?
Q5. What are the different categories of VIP guests. Mention the special amenities kept in their rooms.
Differentiate between turndown and second service.

Unit 2 Public Area Cleaning

Q1. What do you understand by front of the house and back of the house areas?
Q2. Differentiate between daily cleaning and special cleaning.
Q3. Elaborate the cleaning of:
Swimming pool
Offices
Guest Elevators
Facade Cleaning

Unit 3 Care and Cleaning of Different Surfaves

Q1. Elaborate the protective finishes given on metals.
Q2. What do you understand by the term Tarnish. Explain giving proper examples.
Q3. Explain the silver cleaning methods.
Q4. What are the different alloys of steel and pewter. Mention their cleaning methods.
Q5. How do you clean and maintain brass and copper.

Unit 4 Organising Operations
Q1. What are the various alternative scheduling techniques. Explain.
Q2. What is the difference between job description and job specification.
Q3. Calculating staff and preparing duty roster.
Q4. Explain the legal aspects of scheduling.
Q5. What points are kept in mind while preparing a schedule?

Unit 5 Material Planning
Q1. Elaborate in detail the parts of a bed.
Q2. What points are kept in mind while selecting a mattress?
Q3. Explain window treatments with proper examples.
Q4. Explain the different type of linen used in a guestroom.
Q5. What is the difference between a valence and a swag?

Unit 6 Emerging Trends in Housekeeping
Q1. What do you understand about the eco friendly cleaning practices. Explain in detail focusing on the 3R's.
Q2. Mention the eco friendly cleaning chemicals used in the housekeeping department.
Q3. Explain in detail the latest trends in accommodation operations.

Please Note

Dear Students
We all are going through a tough time. It is important to support each other during this pandemic situation.
In order to answer the questions during examinations, always remember to
1. Incorporate headings
2. Diagrams
3. Depict using figures and flow charts
4. Avoid answering in long paragraphs
5. Explain point wise
6. Try to be precise and focus on what is being asked in the question

Stay Safe
Happy Learning